FAQ - FREQUENTLY ASKED QUESTIONS

Need your windshield or any other auto glass on your vehicle replaced or repaired? Give us a call now for prompt service.

CALL (864) 641-3190

Do I have glass coverage on my insurance policy? Will I have to pay for the repair or replacement?
If you have full or comprehensive insurance in SC, you have glass coverage! In accordance with South Carolina state law, your auto insurance company is required to waive your deductible for auto glass repair and replacement. This means you won't have to pay anything out-of-pocket for your glass service. If you're unsure about your insurance coverage, we can assist you in finding out. Just reach out to us and we'll take care of the rest. Just call (864) 641-3190 or contact us and we'll take care of the rest.

What if I have liability-only insurance?
Liability insurance only covers damages to another party's vehicle and does not cover auto glass damage. It's a common misconception that liability-only insurance includes a "one free windshield" benefit.

Do I need to contact my local agent or insurance company before reaching out to 20/20 Auto Glass?
No, there's no need to contact your insurance company first. We will guide you through the entire process, serving as your advocate, and ensuring that you receive the quality repair or replacement covered by your insurance policy.

What is the state law in South Carolina that waives my deductible?
The state law that waives your deductible for auto glass in South Carolina is SC Code Section 38-77-280 (B). It states that any deductible on your automobile physical damage insurance coverage or policy does not apply to automobile safety glass.

Which insurance companies do you work with?
We have established strong relationships with many insurance agencies in the Upstate region. Ultimately, however, we work for you. Once we file a claim and have been given approval to do the work by your insurer, you can be confident that we'll never ask you to pay a dime.

How long does a windshield repair or replacement take?
On average, a windshield replacement takes between 45 minutes to an hour. Thanks to our use of fast-curing urethanes, you can typically drive your vehicle within 15-30 minutes after our technician completes the job. For windshield repairs, the process usually takes between 15-30 minutes.

When can I drive my vehicle after the service?
For windshield replacements, you can typically drive within 15-30 minutes after completion. In the case of windshield repairs, you can drive your vehicle immediately after the service. Our technician will inform you if any additional waiting time is necessary for your specific vehicle.

Will a windshield repair make the damage disappear?
While a windshield repair can improve the appearance of the damage and restore the integrity of the glass, it's rare for the chip to completely disappear. The main purpose of a repair is to prevent the damage from spreading and becoming a larger crack. If the damage is in your line-of-view, we recommend windshield replacement for optimal visibility.